FAQ

ILLUSIONATION:

THE MAGIC OF JASON HUDY FAQ

PLANNING TO COME EXPERIENCE OUR MAGIC SHOW? FREQUENTLY ASKED QUESTIONS

  • Illusionation is performed at a NON-SMOKING facility.
  • No outside food or beverages are allowed in our venue. Concessions are available.
  • No backpacks of any sort will be allowed in our venue.
  • WHAT ARE ILLUSIONATION'S BOX OFFICE HOURS?

    • By Phone: Mon-Sat: 9:00 am – 9:00 pm | 865-245-4386

    • Sunday: Closed (Day of worship, family, and football! Love to all!)

    • Online Sales: 24 hrs. a day, seven days a week MountainOfEntertainmentTheater.com

  • DO I HAVE TO WEAR A MASK?

    While you are more than welcome to wear a mask if you choose and if it makes you feel more comfortable, we do not require the use of masks in our facility. We don't want anyone feeling uncomfortable because they are wearing a mask any more than we want someone to feel uncomfortable for not wearing one.


    However, for the safety of our other guests, we ask that if you have symptoms of COVID-19, you do not attend our show or enter our theater. We would love to see you at another time when you're feeling your lovely self again.


    Exposure to COVID-19 is an inherent risk in any public location where people are present; we cannot guarantee you will not be exposed during your visit.

  • HOW MUCH ARE TICKETS?

    Adult tickets are $29.95 (+ taxes and fees) per person ages 12 and up.


    Children ages 11 & under are FREE!

  • WHAT IS YOUR REFUND/EXCHANGE POLICY?

    ALL SALES FINAL. TICKETS ARE NON-REFUNDABLE.


    Subject to availability, guests will be allowed a one-time transfer option to another date scheduled during the same show's run.

  • WHERE ARE MY TICKETS?

    You will receive an email confirmation with a link to print your e-tickets. Please double-check your spam folder if you have not received a confirmation email. You can also use your phone to show our box office staff your tickets.

  • WHAT IF I DIDN'T RECEIVE AN EMAIL CONFIRMATION?

    Please check your spam folder first. If you still haven't received an email confirmation/receipt, please get in touch with the box office at 865-245-4386.

  • DO YOU HAVE A SEATING CHART?

  • DO YOU OFFER GROUP DISCOUNTS?

    Yes. Groups of 20+ can receive a group discount. Please call the box office to purchase group tickets at our reduced group discount rate.

  • WHERE IS THE THEATER LOCATED?

    The theatre is conveniently located on the main parkway in Pigeon Forge, TN.


    The theater's address is:

    2135 Parkway

    Pigeon Forge, TN 37863

  • WHAT TIME SHOULD I ARRIVE?

    We suggest arriving at least 45 minutes early. This will give you ample time to park your vehicle, visit the box office, and purchase mouth-watering buttered popcorn and a refreshing beverage from the concession counter. Then, sit back and relax in your seat because the show will begin promptly at 3:00 pm.

  • DO YOU HAVE A DRESS CODE?

    We don't want you to wear anything you wouldn't normally wear to impress us! Your comfort is the most important thing to us. However, we are a family-friendly establishment, so clothing with objectionable material, including obscene language, graphics, or those regarded as offensive, is considered unacceptable. Basically, anything that would get you on the next installment of the "People of Walmart" website will be frowned upon.

  • IS THE PERFORMANCE AGE APPROPRIATE?

    Absolutely! Family is extremely important to us. We try to create a family atmosphere among our cast and crew, and families are always made to feel welcome to the theater. Any show we do at Mountain of Entertainment Theater is created with the entire family in mind in hopes that everyone from 1 to 100 enjoys our shows.

  • DO YOU SERVE REFRESHMENTS?

    Yes! Our concession counter is open at 2:00 pm and offers a variety of mouth-watering refreshments such as hot buttered popcorn, hot dogs, Amish-made pretzels, candy bars, and much more. In addition, you can quench your thirst with a bottle of water or a selection of Pepsi products.


    Strictly no outside food or beverages will be allowed.


  • HOW LONG IS THE PERFORMANCE?

    The Illusionation magic show starts at 3:00 pm. The total show time, including a 15-minute intermission, is approximately 2 hours.

THINK YOU HAVE SEEN IT ALL? COME EXPERIENCE ILLUSIONATION

Reserve Your Tickets Today
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